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TERMS & CONDITIONS

Please read these product terms and conditions carefully as they set out the terms under which New Edge Blinds makes the products available to you ("Product Terms"). You must read and agree with our terms and conditions before buying online. 

When buying goods from our website you enter an agreement with www.newedgeblinds.com

Park Farm Business Park,
Billesdon,
Leicestershire,
LE7 9FN 

Trading as New Edge Blinds Limited The agreement will be concluded when you place the order.

Our Products

a) Descriptions and photography

The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. Every effort is made to ensure the photography shown is a true representation of the product being viewed. Whilst every attempt will be made by New Edge Blinds to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern to the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.

 


 

b) Measurements

Many of the goods we sell are made according to your sizes specifically where “made to measure” products are selected. It is your responsibility to take the correct measurements of your window, curtain pole or track. If you are unsure about any products or how to measure please email our customer services team at support@newedgeblinds.com for help before ordering or consult the online measuring guides. You must check the product details and measurements of the goods before placing your order online and you are responsible for checking the order via the email confirmation which we send on completion. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell goods that have been “made to measure”.

 


 

c) Made to measure products

Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. For this reason, it is extremely important that you are sure about the product that you are purchasing and also the sizes you require. New Edge Blinds, unfortunately, cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double-check your order to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights.

 


 

d) Fabric

Most fabrics are dyed and therefore each batch can vary slightly in shade. Due to colour variations between product batches, we cannot guarantee shade matching for previous orders. Due to the print design of some pattern fabrics, it may be that the sample despatched does not show the full range of colours or pattern design, if you are in any doubt as to the precise nature of the fabric you are advised to call our customer services team for further advice.

 


 

e) Tolerance

Please note that fabric is cut by trained and highly skilled professionals who will be as accurate as possible within a variance of +/- 2cm. We will not replace the order if the sizes are within this tolerance limit and you will not be entitled to reject the goods. In the very unlikely event this occurs please contact support@newedgeblinds.com where we will be happy to assist you further.

 


 

f) Skylight Blinds

We are happy to accept returns on all skylight blinds where they have been ordered to a manufactures code. To qualify for a refund you must return the items within 7 working days of delivery. Skylight blinds must be unused and in a resalable condition. Before returning your items, please contact us via email at returns@newedgeblinds.com  to arrange your refund. We recommend that you return your skylight blinds via courier to ensure they arrive safely. Once we have received and checked the returns to make sure they're in resalable condition, we will refund you in full, including the original delivery fee. We are unable to refund the cost of returning the items to us.

 


 

g) Ready-Made Blinds

 

We are happy to accept returns on all Ready Made blinds. To qualify for a refund you must return the items within 7 working days of delivery. The Ready-Made Blinds must be unused and in a resalable condition. Before returning your items, please contact us via email at returns@newedgeblinds.com  to arrange your refund. We recommend that you return your Ready Made Blinds via courier to ensure they arrive safely. Once we have received and checked the returns to make sure they're in resalable condition, we will refund you in full, including the original delivery fee. We are unable to refund the cost of returning the items to us.

2. Order processing and our contract

a) Order cancellation or amendments

 

When ordering your goods you are agreeing to a legal binding contract. According to Consumer Contracts Regulations 2013, made to measure goods, e.g. blinds are excluded from this legislation and the 7-day cancellation rights do not apply. Cancellations are still possible and a full refund will be issued as long as products or parts of them have not been made. In the event that your goods have already been made, we are unable to refund your money. Email us as soon as possible at suuport@newedgeblinds.com quoting your order reference number if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.

3. Prices

The price you will pay is the price shown at the checkout and on your confirmation email, these prices are inclusive of VAT and the total price shown is the price you will pay. (Deliveries to certain areas are subject to extra charges after an order has been placed, e.g. Republic of Ireland and the Channel Islands, we will inform you of the extra charge from the carrier as soon as possible and you have the option to cancel the order if the extra charge is not accepted.) On receipt of your confirmation email check to ensure you are completely happy with the price of the goods ordered.

4. Payment

When ordering products from the New Edge Blinds website we can only process your order when the goods ordered have been paid for in full by credit or debit card or by our buy now pay later provider Klarna. You can pay online with all major credit cards, debit cards and PayPal. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Please note all order completed through our Klarna payment option will be subject to the terms and conditions stated by them during the checkout process. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology.

5. Using Klarna

Using Klarna or Pay Later in 3 with Klarna to try before you buy? Some different terms apply – Please see the Klarna section at the bottom of the home page for more details on Pay Later with Klarna and for more details on Pay Later in 3 with Klarna.

6. Acceptance

We have the right to cancel your order if:

1) We have insufficient stock to make and deliver the goods ordered.
2) If you have ordered from an island or country where we do not deliver.
3) The goods ordered unbeknown to us have been discontinued.
4) A pricing error or typing error has occurred due to system failure within our database or website.

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.

7. Delivery of your goods

We specify an estimated dispatch time on the landing page of each product, please note that if we specify 7 days it means 7 working days from the moment payment reached our bank account (usually within 24 hours). The specified delivery terms do not apply during busy times of the year, e.g. bank holidays and the Christmas period. A more specific dispatch date is available from the order tracking login once the order has been placed. (Deliveries to certain areas are subject to extra charges after an order has been placed, e.g. Republic of Ireland and Channel Islands, we will inform you of the extra charge from the carrier as soon as possible. You have the option to cancel the order if the extra charge is not accepted.) Delivery will be made to the address specified by you. Only once the order has been accepted to these certain areas and additional costs have cleared will the production of your goods commence. Please note that we can only deliver products within mainland UK. All deliveries will be made to you by our courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. Our couriers will make 3 attempts to deliver your goods and if still unsuccessful will then return the goods to us. We will then make contact to redeliver your order and agree additional costs if we have also been charged by our courier for the failed deliveries. We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.

8. Defective and damaged goods

All New Edge Blinds products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems please e-mail us at support@newedgeblinds.com . You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.

9. Guarantee

New Edge Blinds offer a 12-month manufacturers guarantee on manufacturing faults. In addition, we offer a limited guarantee for a further four years making a total of 3 years. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being despatched. This does not affect your statutory rights.

10. Intellectual Property, Software & Content

New Edge Blinds owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the UK. All such rights are reserved.

You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.

 

You’re also not allowed to use the New Edge Blinds logo or any New Edge Blinds brand or trademark (or any marks which are colourably similar) without our express permission.

11. Legal Stuff

We have the right to amend, remove or vary our services and/or any part of the Website (including our T’s & C’s) at any time.

 

These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.

12. General

 

These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will never pass your details on to any third party without your express permission. We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you includes:
• Your name
• address
• phone number
• email address
• credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at support@newedgeblinds.com

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